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Frequenty Asked Questions

FAQ

  • Do you have a free trial?

    Yes. We offer a risk-free 30-day SmartAlbums trial that is fully functional and watermark-free. Your trial includes free access to Cloud Proofing.

  • How many computers can I use SmartAlbums on?

    Each license purchase allows activation on up to two computers by a single user.

  • Is SmartAlbums a cross-platform license?

    Yes, a single SmartAlbums license may be used to activate SmartAlbums on Windows/PC and Mac computers.

  • What are the minimum system requirements for SmartAlbums?

    Mac

    MINIMUM
    Operating system: Mac OS X Mountain Lion (10.8)
    RAM: 4GB

    RECOMMENDED
    Operating system: Mac OS X Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), or macOS 10.12 (Sierra)
    RAM: 8GB or more

    Windows/PC

    MINIMUM
    Operating system: Windows 7 SP1 (64-bit)
    CPU: Intel Core 2 Duo E6600 @ 2.4 GHz (dual-core)
    RAM: 6GB
    GPU: DirectX 10, OpenGL 2.1 compatible

    RECOMMENDED
    Operating system: Windows 10 (64-bit)
    CPU: Intel Core i5-3470 @ 3.2 GHz (quad-core)
    RAM: 16GB
    GPU: DirectX 10, OpenGL 2.1 compatible.

  • I own SmartAlbums 1, how much is an upgrade to SmartAlbums 2?

    SmartAlbums 2 upgrade fee is $99. To upgrade, select SmartAlbums 2, click Buy Now, and sign in. Your checkout page will automatically reflect the $99 upgrade fee.

  • Can I purchase Cloud Proofing without SmartAlbums?

    Cloud Proofing can only be purchase if you already own a SmartAlbums license. Cloud Proofing is an add-on feature of SmartAlbums and is not a stand alone application.

  • Is Cloud Proofing a downloadable application?

    No - Cloud Proofing is an online application that works seamlessly with SmartAlbums without the need for additional plugins or software downloads.

  • Are SmartAlbums and Cloud Proofing subscription services or a one-time purchase?

    SmartAlbums is a one-time purchase; you own the software forever.
    Cloud Proofing is a subscription plan billed yearly or half-yearly. A pay-per-album option is also available in app.

  • What is your Return Policy?

    We do not accept returns once your license has been activated. Please take advantage of the free 30-day trial to ensure the software is right for you prior to making your purchase.