Privacy Policy

Your privacy is very important to us

Effective Date: December 12, 2016

Pixellu LLC (“Pixellu,”“we,” or “us”) provides this Privacy Policy to explain our practices regarding the collection, use, disclosure, and protection of information through our website, SmartAlbums, SmartSlides and Cloud Proofing, as well as any other products, downloadable software, online services, and applications that we offer (collectively, our “Services”). This Privacy Policy is incorporated by reference into Pixellu’s Terms of Service.

Pixellu offers products and services to assist photographers in producing high-quality, lasting keepsakes of important events and memories for their clients.


“Personal Information” means information that may be used to readily identify, contact, or locate a specific person, such as: name, address, email address, phone number, or payment information. We do not consider Personal Information to include information that has been de-identified or aggregated so that it does not allow a third party to easily identify a specific individual.

“User Content” means the information that users may post, submit, publish, display, transmit, share, or otherwise upload through the Services, including but not limited to photos, data, text, files, software, sound, music, videos, graphics, artwork, ideas, opinions, and comments.

“Usage Information” means certain personally identifiable and non-identifiable information that we or our third-party service providers may collect through a variety of technologies that automatically or passively collect certain information from users as they visit or interact with the Services. Usage Information may include IP address or other device identifier, the type of browser, device, and operating system a user employs, the URL that referred users to our Services, how and when users interact with the Services, and other similar information.

If we associate User Content or Usage Information with Personal Information, we will treat it as Personal Information.


Personal Information Collection Directly From Users. We may collect Personal Information from users when they download our software, register for our Services, visit certain areas of the Services, purchase products, subscribe to any communications from us, or otherwise voluntarily provide it to us. In addition, a user may choose to provide us with Personal Information, such as a name and email address, about their clients, friends, or family so that the user can invite them to view albums through Cloud Proofing or otherwise use Pixellu Services. By providing any Personal Information about another person, you represent that you have their consent to share that information with us. If you are not already a Pixellu registered user and you receive an invitation to view an album through Cloud Proofing or view a slideshow through SmartSlides, you may be required to create an account before accessing that album or slideshow.

Social Media Connection. We may collect information, including Personal Information, from social media websites if a user chooses to connect to his or her Pixellu account using his or her social media account. For example, if a user chooses to log in with their Facebook credentials, we may collect Personal Information from their Facebook profile, such as email address, profile picture, and friend list.

User Content Uploads. As users interact with the Services, they will have opportunities to upload User Content. For example, when creating an album in SmartAlbums, a user may upload photographs, name the album, insert captions, and add graphics. When viewing an album through Cloud Proofing, users may have the opportunity to share comments or ideas with the album creator and/or other viewers. Pixellu generally stores such User Content on our servers for the purposes of using it with Cloud Proofing and other Services or in connection with a customer support request or technical report.

Customer and Technical Support. We may collect Personal Information and Usage Information through user communications with our customer and technical support teams and when automated technical reports are created and submitted in connection with a technical issue.

Payment Method Information. Some Services may require users to furnish certain financial information, such as credit card or other payment account information.

Cookies, Automatic Data Collection, and Related Technologies. Once a user accesses or uses the Services, we and third parties that may provide certain functionality on the Services, such as social media or advertising networks, may engage, receive, collect, and store certain types of information through automatic data collection tools including cookies, pixel tags, web beacons, embedded web links, and similar technology. These technologies may collect information including, but not limited to, information such as Internet Protocol (IP) address, browser type, the date and time that a user visits the Services, referring/exit pages and URLs, number of clicks, cookies that may uniquely identify a browser, and information about a mobile device.

  • Cookies are small text files placed in visitors’ web browsers to store their preferences or provide certain functionality. Most browsers allow you to block and delete cookies. However, if you do that, some Services may not work properly.
  • Web Beacons or Clear GIFs are small graphic images or other web programming code with a unique identifier, similar in function to cookies that are used to track the online movements of web users or placed in emails to track which emails are opened and which links are clicked by recipients.

Location Data. When a user accesses the Services by or through a mobile device, we may access, collect, monitor and/or remotely store location data, such as GPS coordinates or similar information regarding the location of the mobile device. Location data may help us understand where our Services are being used. Your location data, however, is only displayed and shared in accordance with your established privacy settings.

By using the Services, you are authorizing us to gather, parse, and retain data, including Personal Information, related to the provision of the Services.


Internal and Service-Related Usage. We use information, including Personal Information, User Content, and Usage Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Services. For example, we may use any information we collect to fulfill user requests for products and services, for administrative purposes, to improve our services, to analyze how users use our Services, and to customize user experiences.

User Content Posted to the Services. When users upload User Content to our Services, we will store it on our servers so that it is accessible to the user and the people with whom the user chooses to share. The amount of User Content a user may upload to Cloud Proofing or any other Services may be limited by subscription. Pixellu will use User Content as needed to fulfill user requests, provide the Services, and promote or improve the Services.

Service Communications. We may contact you using the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.

Marketing. We do not rent, sell, or share Personal Information about our users with other people or nonaffiliated companies for their direct marketing purposes, unless we have the users’permission. We may use your Personal Information and other information to communicate with you by email, text message, or push notification to provide you with information we think may be of interest to you. If you are a photographer using the Services for your own commercial purposes, you represent that you have any and all necessary consents to send commercial messages to any email address you provide through the Services. Users may opt out of marketing emails at any time by using the opt-out link in an email or by contacting us at In Canada, we will send such email messages only with your consent, which we will ask you for when you register your account or provide us with your email address. We will send you text messages only with your consent, which we will ask you for at the time you provide us with your mobile telephone number.

Aggregate Data. We may de-identify and aggregate data collected through the Services and use it for any purpose. It is important to remember that such information does not identify you individually.


Displaying to Other Users. When a user chooses to share a project or any other content an album via our Services, such as Cloud Proofing or SmartSlides, the people with whom he chooses to share may be able to see Personal Information and User Content connected to that project. We are not responsible for the privacy practices of the other users who will view and use any project a user chooses to share via our Services.

Vendors and Service Providers. We may share any information, including Personal Information, that we receive with vendors and service providers retained in connection with the provision of the Services. For example, we may use a third-party service provider to process payments, and in such cases, we will share applicable Personal Information, including payment method information, with that provider as necessary to fulfill an order.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose Personal Information, other account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to user requests; or (iii) protect users’, ours’ or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Consent. We may also disclose your Personal Information or User Content with your permission.


Third Party Integrated Services. The Services may be integrated with or allow you to share information, including Personal Information, with third-party services, such as printers and publishers, and social networking websites or other online services (collectively, “Third Party Integrated Services”). We do not share your Personal Information with such Third Party Integrated Services unless you direct the Services to share it. Their use of the information will be governed by their privacy policies, if you opt to use Third Party Integrated Services via your account, they may gain access to certain information that you have provided to us, including Personal Information. The manner in which Third Party Integrated Services use, store, and disclose your information is governed solely by their individual privacy policies and terms and conditions, and you may be able to modify your privacy settings on their websites. We have no liability or responsibility for the privacy and information security practices or other actions of any Third Party Applications that you choose to access through your account.

Links to Third Party Websites and Applications. In addition to Third Party Integrated Services, the Services may contain links to certain third party websites. We do not own, control, or operate such linked sites, and we are not responsible for the privacy policies or practices of such linked sites. Privacy policies and practices for such linked sites may differ from this Privacy Policy and our practices. We encourage you to read the privacy policies of such linked sites before disclosing your Personal Information on such sites, as those privacy policies will apply to information collected through those third party websites.


You may decline to submit any Personal Information through the Services, in which case Pixellu may not be able to provide certain Services to you.

If you would like to opt out of targeted advertising on our Services, please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies and other tracking or recording tools. Please be aware that disabling cookies or similar tools may disable many of the features available through the Service.


We take steps to ensure that Personal Information and User Content is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at


We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age without parental consent, and no part of the Services is directed to children under the age of 13. If you learn that a child has provided us with Personal Information without your consent, you may alert us at If we learn that we have collected any Personal Information from children under 13 without parental consent, we will promptly take steps to delete such information and terminate the child’s account.


All Personal Information is stored on servers in the United States and is subject to American law. By choosing to use the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the state of Washington and the adjudication of any disputes arising in connection with Pixellu or the Services will be in accordance with the Terms of Service.

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.


We will retain your information for as long as your account is active or as needed to provide you the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


If you no longer wish to use the Services, you may deactivate your account by sending us an email to After you deactivate your account, you will not be able to sign into the Services or access any information stored on Pixellu servers. You may open a new account at any time. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms or other rights, take actions we deem necessary to protect the integrity of the Services or our users, or take other actions permitted by law.


If you would like to update or modify any Personal Information you have provided us, you can do so by accessing your account or by emailing us at If you have any questions or concerns about this Privacy Policy or the use of your information, please contact us at


Posting of Revised Privacy Policy. We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use Personal Information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.


Pixellu LLC
4616 25th Ave NE #255
Seattle, WA 98105
Last updated on December 12, 2016